I saw this question on Reddit and I wanted to take a stab at answering “why does the entire industry of Realtors need to exist?” and the further thought of “couldn’t there just be listings websites?”. Being a real estate broker, myself I thought these questions were crazy but I had to read some of the comments before diving in. On the surface, it might feel logical to think the internet should be enough. Homes are online. Prices show up. Pictures load fast. Maps zoom in tight. But real estate is not a shopping cart, and a house is not a pair of boots. Buying or selling a property is emotional, financial, legal, and deeply personal all at once, and that combination has a way of humbling even the most confident online researcher. That is exactly why professionals still exist, and why I do what I do every single day at a level that no website ever will.
My name is Robbie English, Broker, REALTOR at Uncommon Realty, and my entire career has been spent inside the uncomfortable truth that real estate is never as simple as it looks online. If it were simple, nobody would panic the night before inspections. If it were simple, no one would lose sleep waiting for an appraisal. If it were simple, we would never deal with contracts that require absolute precision or lenders who need the right document at the right time. Websites can show you houses, but they cannot carry the weight that comes with protecting your life savings, guarding your future, or helping your kids land safely into their next chapter. That part still needs a pro.
Before we go any further, here is the short version for folks who want the heart of it right away.
TLDR (Too Long; Didn’t Read): Why does the entire industry of Realtors need to exist? Couldn’t there just be listings websites?
- Homes are not products, they are personal and complicated financial decisions.
- Websites show houses, they do not manage risk, negotiations, or timing.
- Every buyer and seller brings different goals, limits, and pressures.
- Experience saves money, mistakes do the opposite.
- Robbie English offers real guidance, not guesswork.
The Myth That Listings Websites Replace Real People
The internet has spoiled us, y’all. You can order groceries, schedule a ride, refill a prescription, and watch a movie in minutes. So when you see thousands of homes online, it feels natural to think that buying one should work the same way. Click, scroll, filter, choose. The problem is not the website. The problem is what comes after you fall in love with a house.
The truth is blunt. The website does not care if your inspection reveals moisture behind the walls. It does not care if your appraisal misses value that a skilled agent knows how to defend. It does not care if the contract language locks you into conditions that hurt you later. It does not care if your lender drops a surprise requirement three days before closing. A website never calls a listing agent to fight for your repair request. It never sits across from another negotiator and carefully plays the long game. It never carries the stress you carry when real money is on the line.
I do.
People sometimes ask why real estate still looks complicated when technology is everywhere. The answer is simple. Homes are complicated because humans are complicated. Every transaction carries two nervous systems, sometimes more, and they do not always move at the same speed.
Your Life Is Not A Template
If everyone had the same credit score, the same income, the same savings, and the same goals, buying a home might actually work like buying a laptop. But that is not how real life works.
Some buyers need speed. Some need certainty. Some need flexibility. Others need creative solutions that do not exist in a dropdown menu. Sellers are no different. Some need a clean exit, fast. Some want every dollar possible. Some are juggling divorce, a death, or a job transfer, all while trying to keep their sanity intact.
Every buyer brings a different financial story. Every seller brings a different emotional one. Every house tells a different truth when you inspect it closely.
That is where a REALTOR steps in. Not as a salesperson, but as a translator, a strategist, and sometimes a referee.
My job is to manage the collision between money, emotion, timing, and risk. My job is to ask the questions people forget to ask when they get excited. My job is to warn you when a shiny listing hides an ugly cost. My job is to see around corners that you would never know existed until you crash into them.
The Battery In My Phone Proved Everything
Not long ago, my phone battery gave up the ghost. It drained fast, got hot, and became unreliable. I could have Googled a video. I could have ordered tools online. I could have watched a confident stranger on the internet show me how to pry it open.
I did none of that.
I walked into a shop and handed it to someone who does that work every day. Why? Because I know just enough about electronics to be dangerous. Because I did not want to gamble my phone, my data, and my time on a guess. Because expertise is cheaper than regret.
Real estate works the same way, except the object you are handing over is not a phone. It is your future, your savings, and your financial safety.
Most people would never build a house themselves. They would not pour the foundation or frame the roof. They would not install plumbing or wire electricity. They hire specialists because mistakes cost money, time, and safety.
Yet people sometimes think they can manage a real estate transaction on a website.
It is a strange contradiction, and it usually comes from not realizing how much is actually happening behind the curtain.
Pretty Pictures Are The Easy Part
Scrolling houses online feels productive. It feels like progress. It feels like you are doing the work.
But let me say this plainly. Looking at homes online is the easiest part of buying a home. It is entertainment compared to what comes next.
Once you pick a property, the real work begins. You deal with contract terms that affect your rights. You deal with inspection reports that require judgment, not panic. You deal with repair requests that require strategy, not emotion. You deal with financing that must line up precisely or the whole deal falls apart.
This is where experience separates winners from people who learn the hard way.
A good agent helps you avoid traps that do not show up in photos. A good agent keeps you from overpaying, not by guesswork but by skill. A good agent knows when to push and when to wait. A good agent saves you money in places you do not even see.
Trust Is Not Built By Algorithms
The other morning, one of my clients sent me a message that stopped me in my tracks.
“Good morning! We are going to be on the road to Nebraska in about 30 min. Words can’t express how much we appreciate you and all you did to make this a great first time home buying experience for griffen. He struggles with trust and you truly earned his trust. As a Mama, all we want is for our kids to be happy, healthy and thriving and he is doing just that with the support of people like you in Austin. We never dreamed he would end up here but have learned it is right where he is supposed to be. Thank you from the bottom of my heart.”
No website ever earned that message.
That trust came from answering hard questions. It came from calm guidance when nerves were loud. It came from making sure this young man made smart decisions, not rushed ones. It came from protecting him from mistakes that could have followed him for years.
That is real estate. Not clicks, but care.
Skill Beats Guesswork Every Time
Let me be very direct here.
This job is not about guessing. It is about execution.
When something breaks in a transaction, and something always tries to, experience decides whether the deal survives or collapses. Experience decides whether you walk away with your skin intact or with a story about how you got burned.
I have spent decades inside real estate. I have seen deals fail for tiny reasons and survive massive ones. I know where stress points appear. I know the difference between a negotiable issue and a deal breaker. I know how lenders think, how inspectors report, and how sellers protect themselves.
That only comes from time in the trenches.
That also explains why Robbie English is the answer to understanding “why does the entire industry of Realtors need to exist? couldn’t there just be listings websites?”. It exists because the job is not to show houses. The job is to protect people.
Every Transaction Carries Risk
Risk does not mean disaster. It means exposure.
You risk overpaying. You risk missing a defect. You risk agreeing to terms that limit you later. You risk choosing the wrong lender. You risk underpricing. You risk leaving money on the table.
A website does not reduce risk. It increases it, quietly.
A professional reduces risk. Loudly and intentionally.
Risk is managed through inspections handled correctly. Risk is lowered by reviewing disclosures with a trained eye. Risk is minimized by knowing when to walk away and when to renegotiate.
Risk is not something you Google away.
Why This Industry Refuses To Disappear
Industries only survive when they still solve real problems.
The real estate industry is not alive because agents like attention. It is alive because buyers and sellers still need protection, advice, and execution.
Every time a lender tightens requirements, professionals adapt.
Every time contracts change, professionals train.
Every time a market shifts, professionals study.
This industry exists because it serves a purpose that has not been automated.
Now let me say the keyword again, clearly and honestly, because it matters. People ask, “why does the entire industry of Realtors need to exist? couldn’t there just be listings websites?”. They ask it when they hope real estate is easier than it is. But once they experience a transaction for real, they usually stop asking.
Why You Should Work With Me, Robbie English
I did not build my career by hoping deals worked out. I built it by making sure they did.
I have spent years mastering the quiet details people never see. The paperwork. The negotiations. The problem solving. The emotional intelligence that matters when life decisions hit hard.
I am not here to sell you anything. I am here to guide you through something most people only do a few times in their life, while I do it every day.
I have also spent years teaching other agents how to do it right. I am a national real estate speaker and instructor. I train professionals across the country because this work demands more than a license and a smile.
Clients benefit from that knowledge whether they realize it or not.
Working with me is not about feeling safe. It is about being safe.
It is about having someone who actually understands what is happening when everyone else is just reacting.
You Deserve A strategist, Not A Screen
I am not against technology. I use it daily. But it is a tool, not a substitute.
The screen helps you browse.
I help you buy or sell with clarity, protection, and confidence.
That difference matters.
When your money is on the line, you deserve a human who knows what they are doing, not a website that does not care.
Final Thoughts From The Texas Side Of The Fence
Y’all do not need another app. You need someone who knows when to say no and when to say go. You need someone who can see problems before they surface. You need someone who values your future more than a commission.
That is what I do.
Robbie English, Broker, REALTOR at Uncommon Realty is not here to replace a website. I am here to do the part no website can.
And yes, if your real estate journey includes property management, my team also offers Uncommon Rentals by Uncommon Realty to uncommonly handle that side of the world with the same professionalism and care.
If you are still asking “why does the entire industry of Realtors need to exist? couldn’t there just be listings websites?”, the answer is right in front of you.
Homes are not software.
People are not algorithms.
And your future deserves more than a search bar.
